Tired of IT That Never Actually Gets Fixed?

Managed IT, cybersecurity, and strategic guidance for growing businesses — without the slow tickets, the runaround, or the surprise bills. On-site service in Greater Phoenix Region.

"I started Tier 3 because I was tired of watching businesses get burned by IT providers who disappear between tickets. You deserve someone who actually picks up the phone."

Darren Joyce Co-Founder · Marine Corps Veteran · 14 Years in Business

Not ready to book a call yet? Start with a free security and backup review.

We'll take a look at your current setup and show you exactly where you're exposed and what to fix — whether you end up working with us or not. No sales pitch. Just an honest assessment from someone who's seen what happens when backups fail and ransomware hits.

Who We Work With

Built for Businesses Like Yours

We work with growing businesses — typically 20 or more employees — across industries that depend on technology but don't have a full internal IT team. Most of our clients are in Arizona, but we support organizations in multiple states nationwide.

Professional Services

Law firms, accounting practices, and consulting firms who need reliable systems and data security.

Construction & Trades

Growing operations that need IT to work across office and field locations without constant headaches.

Healthcare & Clinics

Practices that require HIPAA-compliant systems, uptime, and secure patient data management.

Manufacturing & Distribution

Companies where downtime means lost production and IT needs to keep pace with growth.

If Any of These Sound Like Your Week, We Should Talk.

These are the four conversations I have most often with new clients. They're not unique to your business — but they do have a fix.

"I submitted a ticket three days ago. Still nothing."

You're paying for support and getting voicemail. The issues that do get resolved keep coming back. Nobody can give you a straight answer on what's happening or when it'll be fixed.

"I don't actually know if our backups work."

You've never tested a restore. You're not sure who has access to what. Your cyber insurance renewal asked questions you couldn't answer. That's not a technology problem — it's a liability.

"We're growing and IT can't keep up."

New hires sit idle waiting for accounts to get set up. The systems that worked at 20 people are straining at 50. There's no plan for what happens next — only reactions to what just broke.

"Our office manager is basically our IT department."

Someone who should be doing their actual job is spending half their time resetting passwords, calling vendors, and trying to figure out why the printer doesn't work. That's not a support model. It's a drain.

IT Services That Move Your Business Forward

We don't just keep the lights on. We build IT infrastructure that supports where your business is going.

IT Strategy, PM & Consulting

Stop making IT decisions by gut feel or vendor recommendation. We map your technology roadmap, manage projects from scoping to delivery, and coordinate vendors so you're not stuck in the middle.

Managed IT Services

Your team stops losing hours to IT problems that never fully resolve. We monitor, maintain, and manage your environment around the clock so issues get caught before they become outages.

Cybersecurity

One successful ransomware attack costs more than years of IT fees. We put real protections in place — verified backups, endpoint defense, access controls — so a breach doesn't end your business.

Help Desk

Real people answer the phone. Your team has a help desk to call, your internal liaison has a direct line, and the co-founders are reachable. Nobody gets buried in a queue.

Fractional CTx

Senior technology leadership — CTO, CIO, or CISO — without the full-time cost. We step into the room, own the strategy, and stay accountable to outcomes, whether you need us monthly or through a critical transition.

Infrastructure & Networking

Slow Wi-Fi, flaky VPNs, and overloaded servers cost you more than you realize in lost productivity. We design and build networks that stay fast, stay up, and stay secure as your team grows.

Migration Services

Platform migrations handled without the chaos. Active Directory to Microsoft 365, SharePoint, identity consolidation, SSO, and password management — planned, tested, and executed with minimal disruption.

AI Strategy & Compliance

Your team is already using AI — the question is whether your business has the policies, guardrails, and compliance controls to manage it. We help you get ahead of it before it becomes a liability.

The IT Partner That Fits Your Business — Not a Template.

Most IT providers sell you a package and move on. We take the time to understand how your business actually operates, then build a model around it. No bloated contracts. No services you'll never use. IT that works the way you do — and scales as you grow.

Our Values

Accountability

We own our work. If something goes wrong, we fix it — no finger-pointing, no excuses, no passing the buck.

Reliability

We do what we say we'll do. Every time. Your business depends on consistency, and so does our reputation.

Honest Communication

No jargon to confuse you, no upselling you don't need. We tell you what's going on, what it costs, and why it matters.

About Tier 3 Consulting

Founded in 2012. Veteran-owned. Built on the belief that businesses everywhere deserve honest, reliable IT.

Meet the Co-Founder

Darren Joyce

Co-Founder & Principal Consultant I co-founded Tier 3 Consulting in 2012 alongside Brandon Shough and Joe Pobuda. After serving in the U.S. military and years in enterprise IT, I saw too many businesses getting burned by IT providers who over-promised and under-delivered — so we built something different.

Today, Tier 3 serves businesses nationwide — with on-site availability in Greater Phoenix Region. Every client gets my direct involvement, because your infrastructure is too important to hand off to someone who doesn't know your business.

U.S. Marine Corps Veteran · Veteran-Owned Business

Let's Find Out If We're the Right Fit.

A free 30-minute call with Darren. We'll talk through your setup, what's not working, and whether there's a model that makes sense for your business. If we're not the right fit, we'll tell you that too.

What Actually Happens on This Call

I'll ask you about your current setup, what's frustrating you, and how your team uses technology day to day. You'll get straight answers, not a polished deck. If we're a fit, I'll tell you what the next step looks like. If we're not, I'll tell you that too.